Defendly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our consumer protection platform, including our violation documentation tools, demand letter generation, claim tracking, and attorney referral features.
We collect information that you provide directly to us, including:
When you use our violation documentation and claim features, we may collect:
We automatically collect information about how you interact with our platform, including pages visited, features used, and actions taken (e.g., creating violations, generating letters, viewing the attorney directory).
The violation and case information you provide may be sensitive and could include details about debt, communications with collectors, or other personal matters. We use this information only to provide our services (e.g., generating demand letters, organizing your case, facilitating attorney referrals). We do not use it for advertising or sell it to third parties. We apply appropriate technical and organizational measures to protect this data.
Our platform may use artificial intelligence (AI) or large-language models (LLMs) to help generate demand letters and other document drafts. When you use these features, the content you provide (e.g., violation details, facts you enter) may be processed by these systems to produce the requested output. This processing is done in accordance with our agreements with service providers and our security practices. We do not use your data to train general-purpose AI models for unrelated purposes. For more detail on how we handle your data, contact us at support@defendly.app.
We use the information we collect to:
We do not sell your personal information. We may share your information with:
We require service providers to use your information only as necessary to perform services for us and in accordance with applicable privacy laws.
We implement appropriate technical and organizational measures to protect your personal information, including encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Depending on your location, you may have the right to:
To exercise these rights, contact us at support@defendly.app. We will respond in accordance with applicable law.
If you have questions about this Privacy Policy or our data practices, please contact us at support@defendly.app.